The Role of Councils in Communicating Natural Disaster Information

The Role of Councils in Communicating Natural Disaster Information

The Role of Councils in Communicating Natural Disaster Information

Recent experience shows us that effective and accurate communication is vital to helping local communities prepare, withstand and recover from natural disasters. It also shows that community demand for information during these times is substantial.

The forum focused on the role of Local Government in providing information to local communities surrounding natural disaster events and the steps needed to make sure your Council is prepared. Key focus areas included:

  • Clarifying the respective roles of local councils and emergency combat agencies in communicating natural disaster information
  • Identifying the roles, responsibilities and processes for Councils to communicate information both internally to staff, and externally to communities, before during and after a natural disaster event
  • Communication issues that Councils need to consider during disaster events
  • The role of the media in communicating natural disaster information
  • Understanding the complexities of appropriate sources of truth and the potential pitfalls and ramifications of misinformation
  • Communication messages, channels, audiences and timing – reaching the right audience at the right time with the right message
  • Engaging with other information providers (community and agencies) to ensure accurate and consistent messaging.

 

COPIES OF THE PRESENTATIONS PROVIDED AT THE FORUM ARE AVAILABLE BELOW:

Jeremy Hillman, Senior Communications and Engagement Advisor
NSW Office of Emergency Management
Raechel Squires, Community Engagement Coordinator
NSW State Emergency Service
Theresa Rockley-Hogan, Emergency Broadcast Lead – Radio and Regional
ABC Newcastle
Cassandra Margules, Coordinator Communication and Events
Bega Valley Shire Council
Tiffany Stodart, Unit Coordinator Communication and Customer Experience
Tweed Shire Council